PRELIMINARY NOTE
The present Standard Business Conditions apply to all contracts concluded with the hotel Kieferneck. They can be replaced by negotiated conditions in particular cases. Written agreements will be seperately handed to the customer especially if it concerns reservations or order confirmations. Otherwise they will be made accessible to the customer on the website of hotel Kieferneck.
GUEST ACCOMODATION
The contract shall be deemed to be valid as soon as the hotel room or the conference room is reserved and confirmed. If the host is doing reservations through a third party, they both are liable as joint debtors.
Reserved rooms are available to the customer at 2.30 p.m. at the latest. If not otherwise expressly agreed, the hotelier reserves the right to dispose otherwise of the rooms in the event if the customer has not arrived by 6 p.m. The guest does not acquire a right for provision of certain rooms or premises. If reserved rooms are not available, the hotelier is bound to try to find comparable alternatives in the hotel or other accomodations. Options are binding for both contracting parties. The hotelier reserves the right to dispose otherwise of reserved rooms after the expiration of the option.
CANCELLATION
Cancellations must be stated in written form. The following time limit and compensation regulations apply: Up to the 22nd day prior to arrival: cancellation is possible at no charge. From the 21st day prior to arrival, the hotelier reserves the right to charge cancellation costs according to legal requirements. These determine the charging of no-show fees for the number of nights the room was reserved or to the amount of the booked package less the non-used expenditures.
For reservations of 15 people or more, the following cancellation regulations apply:
- up to 90 days prior to arrival – cancellation is possible at no charge
- up to 45 days prior to arrival – up to 50% of the agreed overnight stays
- up to 30 days prior to arrival - up to 20% of the agreed overnight stays
- up to 10 days prior to arrival – up to 10% of the agreed overnight stays
Generally, the hotelier will try to rent out unclaimed rooms otherwise. The guest is advised to procure a travel cancellation expenses insurance.
OBLIGATION OF OFFERS
The stated prices are inclusive prices and contain service charge as well as VAT. If the time period between the conclusion and fulfillment of the contract exceeds 120 days, the hotelier reserves the right to change prices.
PAYMENTS
All services are to be paid forthwith and in cash. The hotelier reserves the right to accept cheques or credit cards. Sent invoices are to be paid within 14 days.
DEPARTURE
Rooms must be vacated and made available to the hotel no later than 11.30 a.m. on the agreed departure date. A later departure is only possible after prior consultation with the reception.
LIABILITY AGREEMENT
The contracting parties of the hotel respectively the guest or host are liable to the full extent for damages caused by either the guest or the guests of a host. Another than the agreed on use of the rented rooms entitles the hotelier to cancel the contract with immediate effect without losing the claim for payment. In case of excessive impureness of a room, the hotelier reserves the right to charge extra fees not less than €50,00 or more if special cleaning is required. The majority of hotel rooms are non-smoking. By and by, the existing smoker’s rooms will be made into non-smoking rooms. Rooms where smoking isn’t allowed are marked as such. Should a guest smoke in a non-smoking room, we reserve the right to charge renovation and cancellation expenses which are no less than €500,00. If the hotelier cannot fulfill the contract due to force majeure or strike, there is no liability for damages. However, the hotelier is obligated to provide comparable services. The hotelier is liable to the customer in accordance with the statutory provisions of the BGB ( German Civil Code). Liability is accordingly limited to one hundred times the price of the room, but to a maximum of €3,500.00. The hotelier is not liable if the room or the containers which hold the belongings of a guest are not locked. The maximum liabilty for cash and valuables is €800,00 ( according to § 702, para. 1, BGB). It is recommended to give valuables or cash to the reception against receipt. The hotelier is not liable for damages caused by the use of objects provided free of charge. Mainly the use of bicycles, steam bath, Finnish sauna and the indoor pool happen at the guest’s own risk. The hotelier excludes liability. Before using the above mentioned facilities, the guest has to make sure they are fully functioning and free of damages. As far as beauty treatments, the guest is obligated to inform the cosmetician about existing allergies or intolerances.
WAKE UP CALLS
The hotelier provides wake up calls with the greatest possible diligence. The hotelier is not liable to the customer for any kind of problems resulting from wake up calls.
LOST PROPERTY
Items left behind will be sent to the customer on demand. The hotelier is obligated to store items for a limited time of 6 months. After this period of time, the items will be given to the local lost-property office if the items are of low value.
MAIL AND CONSIGNMENT OF GOODS
Messages, mail or consignment of goods for our guests will be handled with great diligence. The hotelier takes care of storage, delivery or forwarding if requested. The hotelier is not liable for loss, delay or damage of items.
TRANSPORT
Within the scope of his services, the hotelier provides transport of people and luggage free of charge in certain cases. The liability for bodily injury or property damage is restricted to the legal auto liability insurance. The hotelier is not liable for loss or delay.
JURISDICTION
The place of jurisdiction is Bad Bevensen.
